# Receiving a refund

All payments on AutoBuy go directly to the seller, because of this AutoBuy is unable to provide assistance with refunds. All products and orders are controlled by the seller, AutoBuy is just the platform that people sell on.

If you would like to receive a refund then please contact the seller via their shop page. If the payment was made via PayPal or Stripe, you'll be able to create a dispute on their platforms. However, we recommend you first contact the seller and attempt to come to a solution.

If you are looking to report a shop then please contact AutoBuy with your reasoning.


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