# Didn't receive product email Products on AutoBuy are delivered in your web browser after checkout, and also by email. If you didn't receive an email, you still should have your order details and delivered product in your webpage. If for some reason you don't have either, it is best to contact the seller by using one of their contact options on their shop page. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.autobuy.io/general-faq/didnt-receive-product-email.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.