AutoBuy.IO Help Center
  • Welcome
  • General FAQ
    • AutoBuy's Fees
    • Contacting a seller
    • Receiving a refund
    • Didn't receive product email
    • How to find / search for products and shops
    • No option to pay at checkout
    • Getting help with a product / product doesn't work
    • I want to apply to work at AutoBuy
  • Your Shop
    • Changing shop currency
    • Getting your shop link
    • Blacklisting Customers
    • Creating a Coupon
    • Team Members
    • Viewing Feedback
    • Product / Banner image sizes
  • Payments
    • Linking payment gateways
    • Connecting PayPal
    • How to setup and enable cryptocurrency
    • How to withdraw cryptocurrency
    • I have a PayPal dispute
  • Products
    • How to add stock to a product
    • How to create a product
    • How to sell files
  • Your Account
    • Enabling two factor authentication
    • I can't access my account
    • Shop/Account was terminated
  • Integrations
    • Embed products onto your own website
    • Discord Integration
  • Licensing System
    • More Articles Coming Soon...
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  1. General FAQ

Contacting a seller

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Last updated 4 years ago

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There are many different reasons you may need to contact a seller, and AutoBuy has a few different ways of doing so.

Every shop has a help desk. You can create a ticket here to contact the seller. This option will always be here.

Shops may also have a Discord Server linked to their shop. You can join their Discord and contact the seller from there if they have it enabled.

Shops can also have Live Chat on their shop using Tawk.To. This will look like a little chat bubble in the corner of the shop page. You can use this option to receive live chat support from the shop.

If you are a Shop Owner, you can enable Discord and Tawk.To in your shop settings.